Warranty and Maintenance Policy

At Al-Adiyat Store, we are committed to providing reliable products and professional after-sales service. Therefore, we provide warranty and maintenance services for products covered by the warranty in accordance with the following terms:

1. Warranty Period The warranty period varies depending on the product type and the manufacturer. The warranty duration for each product is specified on the product page or the purchase invoice.

2. What is Covered by the Warranty? The warranty covers malfunctions resulting from manufacturing defects or technical faults that appear during the warranty period under normal use of the product, following the operating instructions.

3. What is NOT Covered by the Warranty? The warranty does not cover the following cases:

• Misuse or use contrary to operating instructions.

• Breakage, dropping, impact, or accidents.

• Damage caused by liquids, humidity, fire, or external factors.

• Faults caused by improper electrical connections or power fluctuations.

• Any attempt at maintenance, disassembly, or modification of the product by an unauthorized party.

• Consumable parts subject to natural wear and tear.

4. Warranty Acceptance Conditions To benefit from warranty and maintenance services, the original purchase invoice, order number, or any approved document proving the purchase from Al-Adiyat Store must be provided. Al-Adiyat Store reserves the right to reject any warranty claim if the purchase cannot be verified.

5. Maintenance Request Procedures If a fault occurs in a product covered by the warranty, the customer can contact customer service and provide:

• Order or invoice number.

• Product name.

• Description of the fault.

• Photos or videos demonstrating the issue if necessary. Upon receiving the request, the case will be evaluated, and the customer will be informed of the appropriate action.

6. Product Inspection The product undergoes technical inspection before approving the warranty or performing maintenance. Al-Adiyat Store reserves the right to determine whether the fault is due to a manufacturing defect or causes not covered by the warranty.

7. Out-of-Warranty Maintenance If the warranty period has expired or the fault is not covered, the customer may utilize available maintenance services for a fee covering repairs and spare parts. The customer has the right to know the estimated cost before work begins, and Al-Adiyat Store is committed to obtaining customer approval before any paid repairs.

8. Maintenance Duration The maintenance period varies based on the product type, the nature of the fault, and the availability of spare parts. The customer will be informed of the estimated time after the technical inspection.

9. Replacement or Substitution If a product under warranty cannot be repaired within a reasonable timeframe, or if an unfixable manufacturing defect is proven, the store may choose one of the following:

• Repair the product.

• Replace it with an identical product.

• Replace it with a product of equivalent value and specifications.

• Refund the amount (or a portion thereof) based on the technical condition and usage age.

10. Limitation of Liability The liability of Al-Adiyat Store is limited to repairing, replacing, or compensating for the product as deemed appropriate under the warranty terms. It does not cover any indirect damages or losses resulting from the product's malfunction.

11. Contact Us For technical support, maintenance, or warranty services, please contact our customer service through the official channels of Al-Adiyat Store.